COVID-19 level 2 information

What the team at CSM will be doing when we are in Covid-19 level 2 to keep our staff and clients safe


 Mask wearing is Mandatory

 Adhering to social distancing protocols

 Thorough and regular cleaning procedures

Hand sanitiser mandatory on entrance and exit to the clinic

Strict screening protocols

Contact Tracing QR codes mandatory


For further detailed information please click here


What is Telehealth?


Telehealth is the delivery of health care services through live, interactive videoconferencing. Telehealth allows you to see and speak to your provider (doctor, physio, nutrition expert or podiatrist) without you having to travel away from home during this isolation period.  A telehealth appointment is same same but different to your regular visit. The difference is that you will see and speak to your provider via videoconferencing!  You can expect to have a comprehensive assessment and management plan including treatment options that are practical and best practice. We also have the advantage of seeing you in your home environment and maybe able to suggest improvements to this.

This could work well for you. It means we can check in on how you are going, progress or change your exercises so we aren't wasting these couple of weeks in your recovery.

If you've got new niggles you can discuss these - reassurance that the Dr Google diagnosis is not as bad as you think and what you can do about it until we can see you face to face in the clinic again.


What to expect


You will be sent a link via email to join the secure video conference session – you just need to click on this from your phone, tablet or computer.

Prepare for your telehealth appointment as you would for your face to face appointment.  If you know it’s going to be an assessment or exercise based session make sure you have a space set up where you can move around and that you’re dressed appropriately.  If it’s going to be a talking based appointment like a progress check in, make sure you have a quiet room where you’ll be free of distractions.

Ideally the appointment would be conducted on a computer with a camera in a well lit area.  If you do not have access to that a tablet, or phone works too.  These calls can be done by phone too so your clinician will discuss with you the best option for your needs.

During the call your clinician will confirm it’s you for privacy requirements, then go through a series of questions about how you’re getting on.  Each treatment is different but the most important thing is that you’ll have the opportunity to engage and ask any questions as you would in a face to face appointment.