Complaints Procedure

We welcome your complaints and suggestions. They give us an opportunity to improve our service. It will not have an adverse effect on the way you are treated.

A complaint is a situation when you feel your rights as a client have been breached or anything else that makes you unhappy.

Please ask for a form from reception, complete and give to the receptionist. It will be handed on to our Business Manager.

A notice of the receipt of your complaint will be sent to you within 48 hours.

Management ensures that the complaint is investigated and will advise you of the outcome within a further 10 working days – or the reason for further investigation at that time.

If you wish to present your complaint orally please see reception in order to make an appointment with Management or see Management directly.

This complaint will be handled with complete privacy, dignity and confidentiality and respect in all respects.

You have the right to take Capital Sports Medicine complaint directly to an independent advocate at any stage

You can contact the Health Advocate Trust on (09) 6389638 or the Commissioner on 0800112233. Or Health and Disability Services at any stage of this complaints process.

Submit a complaint or suggestion to Capital Sports Medicine:

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